REFUND & RETURN POLICY

Returns & Refund Policy

At cryptoapesclub, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations, and we’re here to make the return process as smooth and transparent as possible.

Return Policy

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

• It must be unused, unwashed, and in original condition.

• All tags and labels must remain attached.

• It must be returned in the original packaging, including any accessories, inserts, or promotional materials received.

We reserve the right to deny a return if the item does not meet these criteria.

Note: We do not accept returns on the following items:

• Gift cards

• Final sale items or items marked as non-returnable

  
  

  
  

How to Initiate a Return

To start your return, please email our customer support team at support@cryptoapesclub.com. Include the following information:

• Your full name

• Order number

• The item(s) you wish to return

• The reason for the return

• Any photos, if the item is damaged or defective

Once approved, we will provide instructions and the return shipping address.

Refund Process

After your returned item is received and inspected:

1. We will send you an email confirmation acknowledging receipt.

2. We will notify you whether your refund has been approved or rejected based on the condition of the item.

3. If approved, your refund will be processed within 15–25 business days, and a credit will automatically be applied to your original payment method.

Please note:

• Original shipping costs are non-refundable.

• Refunds may take additional time to appear on your statement depending on your bank or credit card provider.

  
  

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Double-check your bank account.

2. Contact your credit card company—there may be a delay in posting.

3. Contact your bank, as processing times can vary.

If you've done all of the above and still haven’t received your refund, please reach out to us at support@cryptoapesclub.com, and we’ll gladly assist you further.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you receive a faulty item, please contact us with photo evidence, and we will arrange for a replacement of the same item and size, subject to availability.

To request an exchange, email us at support@cryptoapesclub.com, and we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.

• We strongly recommend using a trackable shipping service or purchasing shipping insurance, especially for items over $75. We cannot guarantee that we will receive your returned item.

  
  

Final Sale Items

Please note that items marked as final sale, discounted, or part of a clearance promotion are non-refundable and non-returnable. We encourage you to double-check sizing and details before completing your purchase.

If you have any questions about our return and refund policies, our team is always here to help. Please don’t hesitate to reach out—we’re committed to making your shopping experience with cryptoapesclub a positive one.

Thank you for choosing us!